Valki Privacy Policy — Our Commitment to Protecting Your Data

1 Scope & Applicability

Valki (valki.id) is an internationally licensed online gaming platform. We take our users' privacy seriously. This Privacy Policy clearly explains what personal information Valki collects, how it is used, who it may be shared with, and the steps we take to keep your data safe.

This Privacy Policy applies to Valki's website, mobile app, and all associated services. By creating an account or using our services, you are deemed to have consented to this Privacy Policy.

We believe data protection is a right, not a privilege. That is why Valki's Privacy Policy is designed with complete transparency — no hidden clauses, no ambiguous language.

2 What Information Is Collected

Valki collects your information in several ways. The table below provides a full breakdown:

We only collect information that is necessary to deliver our services, meet legal obligations, or ensure security. No unnecessary data is ever collected.

3 Purpose of Data Collection

Valki uses your information for the following purposes:

• Account Management: To handle registration, login verification, password reset, and overall account security.
• Service Delivery: To manage gaming sessions, process payments, and determine winning amounts.
• KYC & Fraud Prevention: To verify your identity and prevent illegal activity.
• Customer Support: To manage support tickets, resolve complaints, and provide assistance.
• Promotions & Bonuses: To send personalized offers and relevant promotions (subject to your consent).
• Responsible Gaming: To identify signs of problem gambling and take appropriate protective measures.
• Legal Obligations: To meet the requirements of tax authorities, licensing bodies, and law enforcement agencies.
• Platform Improvement: To analyze user experience and improve service quality.

4 Data Sharing Policy

Valki never sells your personal data. However, information may be shared in the following circumstances:

• Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, or crypto platforms to complete transactions.
• Game Provider: Minimal data is shared with third-party game providers solely for managing gaming sessions.
• Legal Authority: Information may be disclosed to authorities where required by court order, government directive, or the needs of an investigation.
• Licensing Authority: Required information is shared with regulatory authorities to maintain our gaming license.
• Security Partners: Limited data may be shared with trusted security partners to prevent fraud and cyberattacks.

All third parties are bound by Valki's strict confidentiality agreements and may only use the data received for specified purposes.

5 Cookies & Tracking Technologies

Valki's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Retention Period

Valki retains your data only for as long as necessary — no longer. Retention periods vary depending on the type of data and the purpose for which it was collected:

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

7 Your Rights

As a Valki user, you have the following rights regarding your personal data:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that processing of your data be restricted for specific purposes.
• Right to Portability: Request to download your data.
• Right to Object: The right to object to marketing communications.
• Right to Withdraw Consent: The right to withdraw consent at any time.
• Right to Complain: The right to lodge a complaint with the relevant regulatory authority.

8 Security Measures

Valki applies industry-leading technical and organisational security measures to protect your information:

• 256-bit SSL/TLS Encryption: All data transmission on the website and app is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall & DDoS Protection: Protection against cyber attacks at the server and network level.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Access Control: Only authorized personnel have access to your data.
• Data Backup: Data is stored in secure, encrypted backup systems.
• Incident Response Plan: A plan for rapid response and user notification in the event of a data breach.

Please keep in mind — no method of transmission over the internet is 100% secure. Always use a strong password for your account and never share it with anyone.

9 Minor Protection

Valki is an 18+ platform. We strictly refrain from collecting or processing data belonging to minors. Age verification is mandatory at the time of registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete any data collected.

10 Privacy Policy Updates

Valki may update this Privacy Policy from time to time. For any significant changes, we will:

• We will display a clear notice on the website.
• Registered users will be notified via email.
• We will update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. For significant changes, we will seek your explicit consent.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team: