Valki believes gaming should be a source of entertainment — not stress. We provide a range of tools and safeguards to help you play in a healthy, responsible way.
We are committed to making your gaming experience on Valki a positive one, every time.
Responsible gaming means enjoying gaming as entertainment — never using it as a solution to financial problems or an escape from stress. At Valki, we believe every player deserves a fun experience, and our responsible gaming program exists to make sure that stays true.
Online gaming is growing rapidly in Bangladesh. However, a small number of players may develop a gaming addiction, which can affect their family life, finances, and mental health. Valki takes this seriously and offers a range of protective tools to keep you informed and in control.
Remember — responsible gaming does not mean enjoying yourself less. Playing within your limits is where the real fun lies, and Valki wants to be part of that experience.
Gaming is entertainment — not an investment. Only play with money you can afford to lose, and never borrow to play.
Valki is for players aged 18 and above only. Age verification is mandatory during registration. If you feel gaming is having a negative impact on your life, contact us immediately or activate self-exclusion.
Need help with gaming addiction? Our dedicated support team is always ready. Email us: [email protected]
6 powerful tools to keep your gaming experience safe
Set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set and can only be increased after 7 days.
Set a limit on how long you play in a single session. Once the time is up, Valki will automatically end the session and prompt you to take a break.
Suspend your account temporarily or permanently. Opening a new account during a self-exclusion period will not be possible.
You can view your full gaming history, win/loss records, and time spent at any time — so you can make informed decisions.
Take a temporary break of anywhere from 24 hours to 6 weeks. During this period you will not be able to log in, but your account will not be permanently closed.
You will receive periodic pop-up notifications reminding you how long you have been playing and how much you have spent.
Watch for these warning signs and seek help
Follow these guidelines to become a responsible player
Decide how much you are willing to spend before each session. Once you reach that limit, stop — never break your budget chasing a win.
Decide in advance how long you will play each day. Set a timer or use Valki's session limit tool.
Do not play when you are stressed, sad, or feeling low. Play when you are in a good headspace and in the mood to enjoy it.
Gaming is entirely based on chance. There is always a possibility of losing — never play in hopes of recovering money you've already lost.
See how each tool works — at a glance
| Tool Name | Time Limit | Takes effect | Can Be Changed |
|---|---|---|---|
| Daily Deposit Limit | 24 Hours | Immediate | After 7 Days (Reduction Only) |
| Weekly Deposit Limit | 7 Days | Immediate | After 7 Days (Reduction Only) |
| Monthly Deposit Limit | 30 Days | Immediate | After 30 Days (Reduction Only) |
| Session Time Limit | 30 Minutes – 8 Hours | Immediate | Any Time |
| Cooling-Off Period | 24 Hours – 6 Weeks | Immediate | Automatically at the End of the Period |
| Self-Exclusion (Temporary) | 1 Month – 5 Years | Immediate | By Applying After the Period Ends |
| Self-Exclusion (Permanent) | Indefinite | Immediate | Cannot Be Changed |
| Reality Check | 15 Minutes – 60 Minutes | Immediate | Any Time |
To activate these tools, log in to your Valki account → go to Account Settings → Responsible Gaming section. Or contact our support team directly for assistance.
Self-exclusion is the most powerful protection tool available. If you feel gaming is becoming difficult to control, follow the steps below.
Choose a duration that works for you:
Log in to Valki and select the "Responsible Gaming" option from the profile menu.
Choose a temporary or permanent exclusion and set the duration.
A confirmation link will be sent to your email. Once clicked, the exclusion takes effect immediately.
Ask yourself the questions below. If you answer "Yes" to more than three, consider seeking professional help.
3 or more "Yes" answers? Please reach out to our support team or a professional counselor. Seeking help is not a sign of weakness — it takes real courage.
Whatever questions you may have — you'll find the answers right here
We're more than a gaming platform — we're a partner you can trust
Every decision we make starts with your wellbeing in mind. Your health matters more to us than profit.
Our support team is trained to help, not to judge. Reach out any time — we're here for you.
We present all rules, terms, and statistics clearly. No hidden charges, no misleading offers.
We continually update our responsible gaming tools and add new safeguards.