Valki Terms & Conditions — A Complete Guide to Using the Platform

1 General Terms & Conditions and Scope of Agreement

These terms and conditions apply to the use of the Valki platform (valki.id) and all its services. By registering on Valki, you are deemed to have accepted all of these terms and conditions. If you do not agree, please refrain from using the platform.

This agreement constitutes a legally binding contract between the Valki operator and the member. These terms apply automatically whenever you use any of Valki's services, games, promotions, or features.

Valki reserves the right to amend, modify, or update these terms and conditions at any time. Continued use of the platform after an update constitutes acceptance of the revised terms.

2 Account Registration & Eligibility

To register on Valki, you must meet the following requirements:

• You must be 18 years of age or older.
• Online gaming must be legal under the laws of your country.
• All information provided at the time of registration must be accurate and up to date.
• Each individual may create only one account.
• Accounts cannot be opened in another person's name or using proxy information.

During registration, you must provide your full name, date of birth, email address, and phone number accurately. If false information is found during KYC verification, the account may be terminated and the balance forfeited.

Valki reserves the right to verify any member's KYC information. A copy of your national ID, passport, or driving licence may be requested when necessary.

3 Deposits & Withdrawals

Deposits on Valki can be made via bKash, Nagad, Rocket, bank transfer, or cryptocurrency. Minimum deposit amounts may vary depending on the payment method selected.

• Deposits are credited to your account instantly. If there is a delay, please contact support.
• Withdrawal requests are typically processed within 1–3 business days.
• KYC verification must be completed before making a withdrawal.
• The withdrawal method must match the deposit method used (to comply with anti-money laundering requirements).
• VIP members enjoy priority withdrawal processing.

Details on Valki's minimum withdrawal limits, maximum daily withdrawal limits, and fees for each payment method are available on the Withdraw page.

4 Bonuses & Promotional Offers

Valki offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, and VIP points. Each bonus comes with specific terms, which are detailed in full on the relevant promotions page.

• Claiming a bonus constitutes acceptance of all bonus terms and conditions.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been met.
• Winnings earned using a bonus may be subject to a maximum withdrawal limit.
• Valki reserves the right to void bonuses if fraudulent bonus activity is detected.
• Multiple bonuses cannot be active simultaneously unless the promotion explicitly states otherwise.

5 Gaming Rules & Accountability

All games on Valki are supplied by third-party providers and operate using RNG (Random Number Generator) technology. Valki does not interfere with game outcomes.

• If a technical error occurs during a game, that round will be considered void.
• If your internet connection drops during a game, the outcome will be determined based on the data saved on our servers.
• Once a bet has been placed, it cannot be changed or cancelled.
• The provider's own terms and conditions apply alongside Valki's terms.

In Live Casino games, the dealer's decision is final. Any claims of technical errors must be reported to support within 72 hours.

6 Prohibited Activities & Fraud Policy

The following activities are strictly prohibited on the Valki platform:

• Using automated bots or software to play games.
• Claiming bonuses using multiple accounts.
• Colluding with other members to manipulate game outcomes.
• Exploiting any vulnerability or bug in the platform to gain an unfair advantage.
• Money laundering or any other illegal financial activity.
• Harassing or threatening other members.

7 Privacy & Personal Data Protection

Valki takes the protection of your personal data very seriously. We follow international data protection standards in the collection, processing, and storage of your information.

• Your personal information is never sold to third parties.
• Information may be shared with relevant authorities when required by law or for security purposes.
• All data is secured with 256-bit SSL encryption.

For more details, visit our Privacy Policy Read.

8 Responsible Gaming

Valki places responsible gaming at the top of its priorities. We stand for entertainment, not addiction. To help members build healthy gaming habits, Valki provides a range of tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss limit for a given time period.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Take a break from 24 hours up to 6 weeks.
• Self-Exclusion: Permanently close your account for an extended period.

For more details, visit our Responsible Play Visit the page.

9 Account Closure & Suspension

Valki may temporarily or permanently suspend an account under the following circumstances:

• If these terms and conditions are violated.
• If registration was completed using false information.
• If KYC verification fails or you refuse to provide the required information.
• If fraud or illegal activity is suspected.
• If you are found to be a minor.

Members may also request account closure at any time through support. Any valid balance may be withdrawn before closure, but bonus balances will be forfeited.

10 Dispute Resolution

In the event of a dispute between Valki and a member, we will first attempt to resolve it directly through our support team. The support team typically responds to complaints within 48 hours.

• Complaints regarding game outcomes will be resolved based on game logs and server data.
• For payment disputes, transaction proof must be submitted to support.
• If the matter cannot be resolved through support, a complaint may be submitted to the licensing authority.

11 Legal Jurisdiction & Applicable Law

Valki operates under an international gaming license. These terms and conditions are governed by the laws of the licensing jurisdiction, and any disputes shall fall under the exclusive jurisdiction of that country's courts.

Members are solely responsible for complying with the applicable laws of their own country. Valki does not guarantee that its services are legal in every jurisdiction — members must verify their own legal position.

12 Contact & Support

If you have any questions about these terms and conditions or need clarification on any point, please contact our support team. We are always ready to help.

Live chat support is available 24 hours a day, 7 days a week. On average, you'll connect with a Bengali-speaking agent within 2 minutes.